Your audience page shows everyone who has interacted with your Delphi, along with helpful details like message count, tags, last active date, and individual usage. This is where you can add new members, manage access, and filter your list.

You can find the page from the left-side navigation menu.

When you click on a person’s name, a side panel opens with more details. You can view all of their past conversations with your Delphi, see their contact information and saved conversation memory, and check their monthly message and call usage, including when it resets.

You can invite new members by email or upload up to 1,000 contacts at once using a CSV file. If you’re on the Scaler tier, you can also sync Delphi contacts directly to your CRM.

To quickly find specific people, use the filter bar to sort by tags, status, access group, SMS, messages, or last interaction.

FAQ

How do I revoke someone's access?

Open the member's profile in your Audience list, then click the Revoke Access button in their side panel.

How can I export my audience list?

You can't export audience lists directly. If you're on the Scaler tier or above, you can sync with your CRM instead.

I can't see a user I invited in my Audience. Where are they?

Make sure the Status filter is set to "Invited."

How do I filter my Audience by Tags or Groups?

Use the filter buttons at the top of the page.

How do I create a Tag?

Select a checkbox, click Edit Tags at the bottom of the page, then choose the option to create a new tag in the popup.

How do I add a Tag?

Select one or more checkboxes next to the relevant audience member's name, then click Edit Tags at the bottom of the page and apply the tag.

How do I edit an audience member's Group?

Select one or more checkboxes next to the relevant audience member's name, click Edit Access Group at the bottom of the page, and assign them to Insider or Public.